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IT Support

Why us

World class IT support, when you need it.

Covering Manchester and beyond, we provide transformative IT solutions and expert IT support for SME businesses. northCloud helps clients at all stages of growth define their technology requirements. We deliver, manage and support the infrastructure and services that drive progress towards business goals.

We pride ourselves on offering superb levels of service which cannot be matched by our larger competitors. Treating each client individually – initially working with a customer to gain an insight into their possible IT support needs – which then enables us to deliver a unique IT and network support service. Connecting you with our expert IT support and transformative IT solutions for SME businesses.

At northCloud we fully understand the problems that can be caused by preventable IT support problems – so in practice we offer more a pro-active on-going problem prevention scenario – rather than simply offering a re-active ‘break-down’ service.IT Support provides cover for all or any of;

System Design & Integration

Delivery of IT strategy and the implementation of, and integration of systems across individual and multiple platforms.

On-site Desktop Support

Support and assistance to end users of technology hardware and software, provided remotely as well as on-site.

Software Support

Server operating systems, active directory, back-end and mission critical, application software or specific items.

Hardware Support

Network infrastructure, server, workstation, general system and/or component replacement.

We offer problem reporting via –

Hotline support – a dedicated line connecting you to a support technician.

Mobile Phone Support – get hold of us any time.

Email support – for general enquiries or lodging of support requests.