server-support

All the benefits of an internal IT team, at a fraction of the cost

Get hassle free IT Support for your business, from friendly knowledgeable UK based support staff.

From rapid response remote & onsite support, proactive maintenance and active monitoring we have your business covered.

How you'll benefit from our support

Getting the right IT Support for your business makes all the difference

Whether you need help with a specific IT issue, aren’t happy with your current supplier or are looking for ongoing help with your IT.

Choosing the right IT company will make life a whole lot easier.

Your IT Support options from northCloud

Support packages designed to give you the best support for your business with straight forward pricing and the flexibility to adapt to your specific needs.

desktop-support

One off Support

Fast effective IT support carried out at an agreed hourly rate.

Perfect for one a off issue or to test drive our service. (most customers upgrade to one of our support plans after trying our service)

Simply get in touch with details of your problem we’ll agree the hourly rate and get you back up and running fast.

Pay as you go

Get all our monitoring and alerting for your vital systems with full control of how your support budget is spent with our ‘Flexy’ support plan.

How does ‘FLEXY’ work? – You buy support hours at great hourly rates in blocks that suit your business. Support is called off as and when it’s needed for any IT issue. With clear guidelines in place for authorising support, you are in full control.

World class IT support

From a friendly UK based team with monitoring and alerting that keeps your finger on the pulse.

Flexy fact sheet

Take a look at our data fact sheet for all the benefits of 'FLEXY' support
Learn More

We are dedicated to supporting small and medium sized businesses with IT support and IT consultancy solutions.

Our experience and expertise allows us to offer a superb level of service which cannot be matched by our larger competitors.

We can assist in supporting your staff and providing help and advice when things don’t go to plan.

Treating each client individually – initially working with a customer to gain an insight into their possible IT support needs – which then enables us to deliver a unique IT and network support service.

At northCloud we fully understand the problems that can be caused by preventable IT support problems – so in practice we offer a more pro-active on-going problem prevention scenario – rather than simply offering a re-active ‘break-down’ service.

IT Support provides cover for all or any of;

  • Software Support (application software or specific items)
  • Hardware Support (system and/or component replacement)

and offers problem reporting via –

  • Hotline support – a dedicated line connecting you to a support technician
  • Mobile Phone Support – get hold of us any time
  • Email support – for general enquiries or lodging a Support Ticket
back to top